PRIVACY POLICY

Power Pack Fitness
Last Updated: November 2, 2026

At Power Pack Fitness, community, connection, and trust are at the heart of what we do. We respect your privacy and are committed to being transparent about how your personal information is collected, used, stored, and protected.

This Privacy Policy explains our information practices when you visit www.powerpackfit.com, purchase memberships, book classes, participate in personal or small group training, communicate with our team, or use services supported by our coaching technology.

1. Information We Collect

Depending on how you interact with Power Pack Fitness, we may collect the following information:

Personal and contact information: Your name, email address, phone number, and other information you provide when registering or contacting us.
Membership and booking information: Membership details, purchases, class reservations, attendance records, and transaction history.
Fitness and coaching information: Fitness goals, exercise history, injuries, physical limitations, exercise preferences, progress, and information you voluntarily share with our coaches.
Communications: Emails, messages, inquiries, feedback, and correspondence with our team.
Coaching recordings and notes: Audio recordings of trainer and client conversations, transcriptions, exercise programming, progress tracking, and written coaching notes.
Website information: Information collected through cookies and similar technologies, which may include browser information, device information, IP addresses, and website activity.

Payment information may be processed by third-party payment providers rather than stored directly by Power Pack Fitness.

2. How We Use Your Information

We use personal information to:

Provide group fitness classes, personal training, and small group training services.
Manage memberships, purchases, payments, bookings, and attendance.
Develop personalized training programs and track client progress.
Maintain consistent coaching records across our training team.
Communicate scheduling changes, membership updates, and other service information.
Respond to questions and provide customer support.
Send promotional communications where permitted by law.
Improve our website, services, and member experience.
Maintain business records and comply with applicable legal obligations.

3. Coaching Technology and Audio Recordings

Power Pack Fitness uses digital coaching technology to support personalized training, track progress, and maintain continuity between coaches.

During training sessions, intake conversations, and other coaching interactions, our coaches may use the application to record conversations involving both trainers and clients.

These recordings may contain information about fitness goals, injuries, physical limitations, exercise performance, training progress, and other information voluntarily shared during coaching.

Audio recordings are transcribed and may be processed using artificial intelligence tools to generate organized written coaching notes.

These records are used to support personalized training, accurate documentation, and continuity of coaching services.

We do not use coaching recordings for public marketing or promotional purposes without separate authorization.

4. Recording Consent and Client Choice

Power Pack Fitness obtains consent for coaching-related audio recordings through its client waiver and by requesting verbal permission before recording begins.

Audio recording is optional. Clients may decline recording without affecting their ability to participate in training.

Clients may also withdraw permission during a recording. When a client requests that recording stop, the coach will stop recording.

If recording is declined, coaches may document relevant training information through written notes instead.

Power Pack Fitness does not intentionally record confidential coaching conversations without the legally required permission of the participants.

5. Audio Retention and Written Coaching Records

Audio recordings are deleted within 30 days of creation, including copies maintained by the third-party providers involved in our audio-processing workflow.

Written coaching notes, transcriptions, exercise programming, and progress records may be retained to support ongoing coaching, continuity of service, business administration, and applicable legal obligations.

Other personal information is retained for as long as reasonably necessary to fulfill the purposes described in this policy or as required or permitted by law.

Clients may contact Power Pack Fitness to request deletion of eligible coaching information.

Certain records may need to be retained for legal, contractual, or other permitted purposes.

6. Third-Party Service Providers

Power Pack Fitness uses third-party technology services to operate our business and support coaching activities.

These services include:

Wix: Website hosting and functionality.
Mindbody: Class scheduling, membership management, and payment processing.
AssemblyAI: Audio transcription.
Anthropic: AI-assisted processing and organization of coaching notes.
Supabase: Coaching application data storage and related services.
Vercel: Coaching application hosting and infrastructure.

These providers may process personal information in connection with the services they provide to Power Pack Fitness.

We do not authorize public distribution of private coaching recordings or notes through these services.

7. Information Access and Security

Power Pack Fitness uses reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and misuse.

Access to client coaching information is restricted to authorized Power Pack Fitness personnel who need that information to provide coaching or administer services.

While we take reasonable precautions to protect information, no electronic storage or transmission system can guarantee absolute security.

8. Website Cookies, Analytics, and Tracking

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the online experience.

These technologies may collect information such as IP addresses, browser types, device information, pages visited, and website interactions.

Third-party integrations may also collect information in accordance with their own privacy practices.

You may be able to manage certain cookies through your browser settings or applicable website privacy controls.

Where required by applicable law, Power Pack Fitness will provide additional information and choices concerning the collection, use, sale, or sharing of personal information.

9. California Privacy Rights and Choices

California residents may have rights concerning their personal information under applicable privacy laws.

Depending on the law and the circumstances, these may include the ability to:

Request information about personal data collected and used.
Request access to eligible personal information.
Request correction of inaccurate personal information.
Request deletion of eligible personal information.
Exercise applicable choices concerning certain data uses or disclosures.
Decline or stop audio recording during coaching sessions.

Certain rights apply only to businesses and processing activities covered by specific laws.

Power Pack Fitness will review and respond to applicable privacy requests in accordance with legal requirements.

To submit a privacy-related request, contact powerpackfit@gmail.com.

We may request reasonable information to verify your identity before fulfilling certain requests.

You may unsubscribe from promotional emails using the unsubscribe instructions included in those communications.

10. Do Not Track and Browser Privacy Preferences

Some web browsers offer Do Not Track settings or other privacy preference signals.

The handling of these signals may depend on the website technologies and third-party services in use.

Where legally required, Power Pack Fitness will honor applicable privacy preference signals and provide the required privacy controls.

11. Information About Minors

When providing services involving minors, Power Pack Fitness handles personal information in accordance with applicable law and any required parent or guardian authorization.

We do not knowingly collect personal information from children through our website in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, services, or legal requirements.

Updates will be posted on this page with a revised effective date.

We encourage visitors and clients to review this policy periodically.

13. Contact Us

For questions about this Privacy Policy, coaching technology, or requests relating to your personal information, please contact:

Power Pack Fitness
2932 Freeport Boulevard, Suite B
Sacramento, CA 95818

Email: powerpackfit@gmail.com
Phone: 209-627-6953
Website: www.powerpackfit.com