OUR POLICIES
COVID Policies & Procedures
Hello Power Pack Members
Before returning to Power Pack, we have some new amenities and protocols in place that we would like for you to know about. We have marked up the gym to allow for individual spots with 6 feet of social distancing space, and have marked specific areas to allow for one-way foot traffic. Our doors will be open at all times to allow for sufficient air flow, which includes our front double doors, and the French doors in the studio. Our studio crew will be wearing masks and gloves when appropriate. For barre classes specifically, the instructor will be teaching from the doorway to allow for plenty of space between both the clients and the instructor.
*We will no longer be renting out boxing gloves. You must either bring gloves and wraps, or purchase gloves and wraps from us.*
Here is what it will look like for our members who are joining us for classes:
-Temperature checks at the door with our touchless thermometer.
-Hand sanitizer from our touchless sanitation station.
-Your instructor will sign you in virtually.
-It is required that you enter our facility wearing a mask. Masks can be removed when you are in your designated spot for your class. If you do not have a mask, you will be asked to leave and will forfeit your spot.
-Your instructor will walk you to your designated spot in class. Once at your spot, you will have disinfected equipment for your use.
-Community cubbies will not be used, instead you will have a designated area for your belongings next to your spot in class.
-Instructors will not be using hands on assistance for form correction. Instead, they will use specific verbal cues.
-When class is finished, each member will be given their own spray bottle of antibacterial and antimicrobial solution and paper towels from a touchless dispenser to disinfect their area. All equipment will stay in its place, and instructors will go over the equipment and entire used area again with antibacterial and antimicrobial solutions to ensure a thorough clean.
-Upon leaving Power Pack, you will be asked to put your mask back on and use hand sanitizer as you exit.
-Bathrooms will be cleaned every hour.
Since we will be operating at less than half of our typical capacity, our cancellation policy will be strict to ensure that everyone has fair access to classes.
Our cancellation policy:
Please cancel your reservation at least 12 hours before your scheduled class to avoid being charged. If you are an unlimited member, you will be charged $10 for late cancellation, and if you are a class pack holder, you will forfeit the class.
Below is a list of new installations to Power Pack to protect our members.
In the bathroom:
-Touchless sink.
-Touchless paper towel dispenser.
-Touchless soap dispenser.
In the gym:
-Touchless paper towel dispenser.
-Individual sanitation stations.
-Touchless hand sanitizer dispenser.
-Touchless water dispenser.
In the studio:
-Touchless paper towel dispenser.
-Individual sanitation stations.
-Touchless hand sanitizer dispenser.
PLEASE READ OUR POLICY INFORMATION CAREFULLY
Studio Reservation & Cancellation Policy
Group fitness classes at Power Pack Fitness can be reserved online using our MindBody online schedule, by phone, or in person. Reservations must be made with a credit card to confirm your place in class. Purchases are non-refundable and cannot be transferred. If a reservation is cancelled more than 12 hours in advance, the class is credited to your MindBody Power Pack Fitness account to use towards future reservations. Classes, instructor assignments, and pricing are subject to change without notice. New clients should contact Power Pack Fitness to inquire about our classes. New Clients are encouraged to contact their doctor prior to starting a new fitness regime.
Private Sessions, Small Groups & Workshops
Reservations for private sessions must be made in person or by email. Please contact Sofia at to inquire about availability. Reservations may be cancelled over the phone or by email 24 hours before the start of the workshop. Private Sessions and Workshops cancelled after the 24-hour cancellation window will be charged full-price for the missed service.
Waitlists
If you are added to class from a waitlist, you need to confirm your reservation before the start of the class. Once a class is confirmed, you will be held to the cancellation policy for that class.
Cancellations
Reservations and classes booked are subject to a 12-hour cancellation window. You must cancel your reservation online, over the phone or in the studio. Classes purchased cannot be refunded or transferred.
** Please Note: All cancellations made after our 12-hour window will be considered a late cancel and will be charged the full price for the missed class. No-show and late cancellations will be charged the full price for the classes missed. No refunds will be given for no show and or late cancellations.
**Late cancellations or no shows by unlimited membership holders will be charged a $10 cancellation fee.
Studio Policy & Etiquette Arrival
First-time clients are requested to arrive 10-15 minutes before the start of the class. For safety reasons, clients cannot join the class once the instructor has begun teaching.
Etiquette
Please refrain from using cell phones during class. Proper footwear must be worn dependent on the class. For Power Barre and Power Mat Pilates, bare feet or grip socks are acceptable. For boxing, bootcamp, and personal training, athletic shoes must be worn. No pets or unattended children are allowed in the studio during class.
Late Arrivals
Clients who arrive after the instructor has started class the will not be allowed to participate for safety reasons.
Purchasing & Return Policy: Class Package Policies
Single classes expire one month from the date of purchase. 3 pack intro, 10, and 20 class series expire 6 months from the date of purchase. Class Packages are non-transferable and non-refundable. Any questions please contact . Monthly unlimited packages expire 31 days from the date of activation.
Special promotional packages and workshops may have shorter expiration dates. If a reservation is cancelled early the class is credited to your Power Pack MindBody account to use towards future reservations. Purchases will not be refunded to your credit card or given back as cash. Discounts are only available when making purchases at the studio or by phone. Please call 209-627-6953 for information.
**Monthly unlimited packages- Clients may only sign up for 1 class per day with this package.
-(Monthly, Student Monthly, 3 month, 6 month, one year)-
Return Policy for Packages
Single classes, class packages, unlimited packages, special promotions, workshops and memberships are non-refundable and non-transferable.
Return Policy for Merchandise
No refunds. We will gladly accept returns of unwashed and unworn merchandise with the tags attached within 15 days of the purchase date for store credit or exchanges.
*Classes and instructor assignments are subject to change. Pricing is subject to change without notice.