OUR POLICIES
PLEASE READ OUR POLICY INFORMATION CAREFULLY
Studio Reservation & Cancellation Policy
Group fitness classes at Power Pack Fitness can be reserved online using our MindBody online schedule, by phone, or in person. Reservations must be made with a credit card to confirm your place in class. Purchases are non-refundable and cannot be transferred. If a reservation is cancelled more than 12 hours in advance, the class is credited to your MindBody Power Pack Fitness account to use towards future reservations. Classes, instructor assignments, and pricing are subject to change without notice. New clients should contact Power Pack Fitness to inquire about our classes. New Clients are encouraged to contact their doctor prior to starting a new fitness regime.
Private Sessions, Small Groups & Workshops
Reservations for private sessions must be made in person or by email. Please contact Sofia at powerpackfit@gmail.com to inquire about availability. Reservations may be cancelled over the phone or by email 24 hours before the start of the workshop. Private Sessions and Workshops cancelled after the 24-hour cancellation window will be charged full-price for the missed service.
Waitlists
If you are added to class from a waitlist, you need to confirm your reservation before the start of the class. Once a class is confirmed, you will be held to the cancellation policy for that class.
Cancellations
Reservations and classes booked are subject to a 12-hour cancellation window. You must cancel your reservation online, over the phone or in the studio. Classes purchased cannot be refunded or transferred.
** Please Note: All cancellations made after our 12-hour window will be considered a late cancel and will be charged the full price for the missed class. No-show and late cancellations will be charged the full price for the classes missed. No refunds will be given for no show and or late cancellations.
**Late cancellations or no shows by unlimited membership holders will be charged a $10 cancellation fee.
Studio Policy & Etiquette Arrival
First-time clients are requested to arrive 10-15 minutes before the start of the class. For safety reasons, clients cannot join the class once the instructor has begun teaching.
Etiquette
Please refrain from using cell phones during class. Proper footwear must be worn dependent on the class. For Power Barre and Power Mat Pilates, bare feet or grip socks are acceptable. For boxing, bootcamp, and personal training, athletic shoes must be worn. No pets or unattended children are allowed in the studio during class.
Late Arrivals
Clients who arrive after the instructor has started class the will not be allowed to participate for safety reasons.
Purchasing & Return Policy: Class Package Policies
Single classes expire one month from the date of purchase. 3 pack intro, 10, and 20 class series expire 6 months from the date of purchase. Class Packages are non-transferable and non-refundable. Any questions please contact powerpackfit@gmail.com. Monthly unlimited packages expire 31 days from the date of activation.
Special promotional packages and workshops may have shorter expiration dates. If a reservation is cancelled early the class is credited to your Power Pack MindBody account to use towards future reservations. Purchases will not be refunded to your credit card or given back as cash. Discounts are only available when making purchases at the studio or by phone. Please call 209-627-6953 for information.
**Monthly unlimited packages- Clients may only sign up for 1 class per day with this package.
-(Monthly, Student Monthly, 3 month, 6 month, one year)-
Return Policy for Packages
Single classes, class packages, unlimited packages, special promotions, workshops and memberships are non-refundable and non-transferable.
Return Policy for Merchandise
No refunds. We will gladly accept returns of unwashed and unworn merchandise with the tags attached within 15 days of the purchase date for store credit or exchanges.
*Classes and instructor assignments are subject to change. Pricing is subject to change without notice.